Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
If you would like to request a return, you can contact us at contact@thefreedesk.com.
You can also exercise your right of withdrawal electronically via our withdrawal form: https://thefreedesk.com/pages/eu-angerformular. When you use the form, we will send an email confirmation without undue delay that we have received your withdrawal request."
If the return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at contact@thefreedesk.com.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
14-day withdrawal period in the EU
If goods are delivered in the EU, you have, notwithstanding the above, the right to withdraw from or return your order within 14 days, without any requirement to provide a specific reason. As above, the item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
If you wish to exercise your right of withdrawal, you can contact us at contact@thefreedesk.com.
Warranty
Freedesk (Stolom AB) provides a voluntary one (1)-year warranty on our products, calculated from the delivery date. The warranty applies in addition to your open purchase and your statutory consumer rights, which are not affected by the warranty.
What is covered: material and manufacturing defects under normal use. The warranty does not cover normal wear and tear or damage resulting from improper use, accidents, or modifications made by you.
Geographical scope: orders delivered within the EU, the United Kingdom, Norway, and Switzerland.
How to make a claim: contact us at contact@thefreedesk.com with your order number and a description (preferably a photo) of the defect, and we will help you.
Warranty provider: Stolom AB, Sandhamnsgatan 9, 234 33 Lomma, Sweden. Org. no. 559206-2284.
Refunds
We will notify you once we have received and inspected your return, and whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If you have not received your refund within 15 business days after we approved your return, you should contact us at contact@thefreedesk.com.