Refund policy
We have a 30-day return policy, which means you have 30 days to request a return from the date you received the item.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
If you want to request a return, you can contact us at contact@thefreedesk.com.
You can also exercise your right of withdrawal electronically via our withdrawal form: https://thefreedesk.com/pages/eu-angerformular. When you use the form, we will without undue delay send you a confirmation by email that we have received your withdrawal request.
If the return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Return shipping is free of charge for you. Items sent back to us without a return first having been requested will not be accepted.
If you have any questions about returns, you can always contact us at contact@thefreedesk.com.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and make it right.
14-day withdrawal period in the EU
If goods are delivered in the EU, you have the right, notwithstanding the above, to cancel or return your order within 14 days, without needing to state any particular reason. As above, the item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
If you want to exercise your right of withdrawal, you can contact us at contact@thefreedesk.com.
Warranty
Freedesk (Stolom AB) provides a voluntary one (1) year warranty on our products, calculated from the delivery date. The warranty applies in addition to your open purchase and your statutory consumer rights, which are not affected by the warranty.
What is covered: material and manufacturing defects under normal use. The warranty does not cover normal wear and tear or damage resulting from improper use, accidents, or modifications made by you.
Geographic scope: orders delivered within the EU, the United Kingdom, Norway, and Switzerland.
How to make a claim: contact us at contact@thefreedesk.com with the order number and a description (preferably a photo) of the defect, and we will help you.
Warranty provider: Stolom AB, Sandhamnsgatan 9, 234 33 Lomma, Sweden. Org. no. 559206-2284.
Refunds
We will notify you once we have received and inspected the return, and whether the refund is approved or not. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If you have not received your refund within 15 business days after we approved your return, please contact us at contact@thefreedesk.com.